Terms of Service

Welcome to Kleise Rantevou.

These Terms of Service ("Terms") are a legally binding agreement between you, whether personally or on behalf of a business, company, organization, or other legal entity ("you", "Business Owner", "Staff Member", "Customer", or "User"), and Andreou Innovations LTD ("we", "us", or "our").

These Terms govern your access to and use of kleise-rantevou.com, our dashboard, mobile applications, public booking pages, business subdomains, subscription services, communication tools, client-management tools, and related services (together, the "Platform").

By accessing or using the Platform, creating an account, registering a business, accepting a staff invitation, managing bookings, creating client records, subscribing to a paid plan, or booking an appointment through a business page, you confirm that you have read, understood, and agreed to these Terms.

If you use the Platform on behalf of a business, company, organization, clinic, professional practice, salon, barbershop, garage, or other legal entity, you confirm that you are authorized to accept these Terms on behalf of that entity.

If you do not agree to these Terms, you must not access or use the Platform.

In these Terms:

Kleise Rantevou is a Software-as-a-Service booking, scheduling, communication, subscription, and business-management platform.

We provide technology that allows Businesses to create booking pages, manage services, staff, availability, business hours, customer appointments, client profiles, private notes, notifications, analytics, and subscription access.

We are not the provider of the services offered by Businesses. We do not provide haircuts, beauty treatments, nail services, repairs, consultations, physiotherapy, therapy, wellness services, medical services, fitness sessions, or any other appointment-based service listed by a Business.

When a Customer books an appointment through a business booking page, the appointment is made directly with the relevant Business, not with Kleise Rantevou.

We are not a party to the service contract between a Customer and a Business. We are not responsible for the quality, safety, legality, timing, availability, cancellation, refund, outcome, advice, diagnosis, treatment, or performance of any appointment or in-person service provided by a Business.

Unless clearly stated otherwise, the Platform does not process payments from Customers to Businesses for appointments. Customers normally pay the Business directly during or after their appointment. Subscription payments for Business access to the Platform are separate payments made by the Business to us through our payment processor.

You must have the legal capacity and authority to use the Platform.

If you use the Platform on behalf of a Business, you confirm that you are authorized to bind that Business to these Terms and that the Business will comply with these Terms.

Business Owners are responsible for ensuring that their use of the Platform complies with all laws, regulations, licensing requirements, professional rules, tax obligations, employment obligations, consumer-protection obligations, health-sector rules, confidentiality duties, and industry-specific requirements that apply to their Business.

The Platform is not designed for minors to independently create business accounts, manage dashboards, accept staff invitations, or enter into paid subscriptions.

Minors may be included in an appointment booking only where the booking is made or authorized by a parent, legal guardian, or responsible adult where required by law. Businesses that provide services to minors are responsible for obtaining any required consent or authorization and for handling minors' data lawfully.

To access certain features, Business Owners and Staff Members may need to create an account, sign in with an authentication provider, or accept an invitation.

You agree to provide accurate, current, and complete information when creating or using an account.

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.

You must not share your account credentials, allow unauthorized persons to access the Platform, or use another person's account without permission.

You must notify us promptly if you believe your account has been accessed without authorization or if there has been a security incident involving your account.

We may suspend, restrict, or terminate accounts where we reasonably believe there is unauthorized access, false information, abuse, non-payment, security risk, legal risk, or violation of these Terms.

Each Business is responsible for the accuracy, legality, completeness, and appropriateness of all Business Content it publishes, uploads, stores, or manages through the Platform.

This includes:

The Business is solely responsible for providing its services to Customers and for handling disputes, complaints, refunds, cancellations, rescheduling, late arrivals, no-shows, and in-person payments related to those services.

Kleise Rantevou provides the technology only and does not control the Business's services, staff, prices, policies, professional obligations, or customer relationships.

The Platform may allow Businesses and authorized Staff Members to create or manage client profiles, appointment history, booking comments, private client notes, private appointment notes, tags, custom fields, and similar client-management records.

Businesses are responsible for all information they and their authorized Staff Members enter into these areas.

Kleise Rantevou does not require Businesses to enter government ID numbers, passport numbers, national identification numbers, health information, medical information, clinical information, treatment information, biometric data, criminal-offence data, or other Sensitive Information into general client profiles, private client notes, appointment notes, tags, or custom fields.

If a Business or Staff Member chooses to enter Sensitive Information into free-text fields, notes, profiles, tags, uploads, or any other area of the Platform, the Business is responsible for ensuring that:

Businesses must not use the Platform to store information that is unlawful, unnecessary, excessive, misleading, discriminatory, unrelated to the services provided, or collected without the required legal basis or notice.

We may provide warnings, field labels, access controls, technical safeguards, and platform tools to support responsible use, but the Business remains responsible for deciding what Client Data is collected, why it is collected, who may access it, and how long it is retained.

Some Businesses may use the Platform for services that involve health, wellness, therapy, physiotherapy, beauty, body treatment, tattoo, piercing, fitness, coaching, or other regulated or sensitive contexts.

The Platform is a general booking and business-management tool. It is not medical software, an electronic health record system, a clinical decision-support system, an emergency service, a medical device, or a substitute for professional judgement.

Businesses that provide healthcare, physiotherapy, therapy, wellness, beauty, or other regulated services are responsible for complying with all professional, ethical, medical, health-sector, confidentiality, insurance, licensing, consent, record-keeping, retention, and data-protection obligations that apply to them.

If a Business uses the Platform to record health-related, treatment-related, clinical, therapy, or similar information, the Business is responsible for ensuring that it is legally allowed to do so, that it has the appropriate lawful basis and safeguards, and that it provides Customers with any required notices and rights.

Businesses must not use the Platform for emergencies or urgent medical situations. Customers should contact emergency services or a qualified professional directly where urgent assistance is required.

We may restrict or remove access to features, content, or accounts where we reasonably believe the Platform is being used in a way that creates unacceptable legal, privacy, safety, health-sector, or security risk.

Staff Members may be invited by a Business Owner to access parts of a business dashboard, manage bookings, view appointment information, update availability, communicate with Customers, or access Client Data.

Staff Members must use the Platform only for authorized business purposes and only within the permissions granted by the Business.

Staff Members must not access, copy, misuse, disclose, export, photograph, download, share, or use Customer data or Client Data unless authorized by the Business and permitted by law.

Business Owners are responsible for managing Staff Member access, roles, permissions, confidentiality, training, and removal from the business account.

The Business is responsible for the actions and omissions of its authorized Staff Members when they use the Platform on behalf of the Business.

Customers must provide accurate and complete information when booking an appointment.

Customers are responsible for checking appointment details before confirming a booking, including the selected Business, service, staff member, date, time, price, location, and contact information.

Customers understand that their booking information may be visible to the relevant Business, including the Business Owner and authorized Staff Members who need access to manage the appointment, provide the service, contact the Customer, maintain appointment records, or perform business administration.

Customers must contact the Business directly for questions about appointments, service quality, professional advice, refunds, cancellations, no-shows, late arrivals, rescheduling, in-person payments, or complaints about services.

Customers must not create fake bookings, spam businesses, misuse confirmation codes, submit abusive content, impersonate others, or interfere with the Platform.

The Platform helps Businesses manage appointment bookings, but each Business controls its own services, prices, availability, booking rules, cancellation rules, no-show rules, and customer policies.

A booking confirmation generated through the Platform does not guarantee that a Business will provide a service at a specific time if the Business later cancels, reschedules, refuses service, changes availability, or cannot provide the appointment.

Businesses are responsible for keeping their availability, staff schedules, services, prices, location, and contact details up to date.

Customers and Businesses must resolve appointment disputes directly with each other. We may assist with technical issues involving the Platform, but we do not decide service-quality disputes, refund disputes for in-person services, professional complaints, or claims relating to the Business's services.

Business Owners may subscribe to paid plans to access Platform features.

Available plans, prices, billing periods, included features, message limits, staff limits, usage limits, and free-trial details are shown before checkout or inside the account area.

We may change plan features, prices, limits, or availability from time to time. Changes will not affect a current billing period unless required by law, required by a payment provider, or clearly communicated to you.

You may cancel your subscription at any time through your account settings, billing portal, or by contacting us.

Cancellation normally stops future renewals. Unless required by law or expressly stated by us, cancellation does not automatically provide a refund for fees already paid or unused time in the current billing period.

Some plans may include limits, such as booking limits, message limits, notification limits, staff limits, client-management limits, analytics access, feature access, storage limits, or other usage restrictions.

You must not attempt to bypass plan limits, abuse free trials, create duplicate accounts to avoid payment, overload the Platform, reverse engineer usage controls, or use the Platform in a way that is unfair, abusive, or harmful to other users.

We may apply reasonable technical limits, rate limits, storage limits, usage controls, or restrictions to protect the Platform, control costs, prevent abuse, and ensure fair use.

The Platform may allow Businesses to send appointment confirmations, reminders, SMS messages, email messages, push notifications, customer updates, or marketing communications to Customers.

Our handling of personal data is explained in our Privacy Policy.

Each Business is responsible for ensuring that it has a lawful basis to collect, use, store, access, share, export, retain, and delete Customer data and Client Data through the Platform.

Each Business is responsible for providing any privacy notices, consent forms, transparency information, opt-out options, data-subject rights processes, professional notices, or other documentation required for its services and use of the Platform.

Customer booking data and Client Data may be accessed by the relevant Business, including the Business Owner and authorized Staff Members who need access for appointment management, service delivery, customer communication, record keeping, billing, compliance, or business administration.

When we process Customer booking data or Client Data on behalf of a Business, the Business is usually the Data Controller and we act as a Data Processor. The Business determines the purpose and lawful basis for collecting and using that data.

Where applicable, these Terms, our Privacy Policy, and any Data Processing Addendum or processor terms that we provide form part of the agreement between the Business and us for processing personal data on behalf of the Business.

We may process certain data as an independent controller where necessary for our own business purposes, such as account administration, billing, security, fraud prevention, analytics, service improvement, legal compliance, and communication with users.

Customers, Business Owners, and Staff Members may request account or data deletion through /delete-account or by contacting us at team@kleise-rantevou.com.

Some data may be retained where required or permitted by law, including billing records, invoices, tax records, fraud-prevention records, security logs, dispute records, audit records, and legal compliance records.

You may request deletion of your account or personal data through /delete-account or by contacting us.

Before completing a deletion request, we may need to verify your identity, account ownership, business ownership, staff authorization, or booking details to prevent unauthorized deletion.

Deletion may permanently remove or disable account access, business profiles, staff data, services, availability, bookings, client profiles, private notes, uploaded content, booking pages, and related operational data.

Some information may be retained where required or permitted by law, including billing, tax, accounting, security, fraud-prevention, legal, backup, or dispute-resolution records.

Customers who booked with a Business should also contact the relevant Business, because the Business is usually responsible for deciding how Customer booking data and Client Data are handled, retained, corrected, or deleted.

Businesses may upload or submit content to the Platform, including logos, photos, cover images, gallery images, descriptions, service information, staff details, social links, booking rules, and other business materials.

You must not use the Platform to:

We may suspend, restrict, remove, or terminate accounts, Businesses, booking pages, content, or access where we reasonably believe these rules have been violated.

You must not misuse, overload, probe, scan, attack, disrupt, or attempt to bypass the Platform, its authentication systems, subscriptions, rate limits, security controls, payment checks, access controls, or technical restrictions.

You must not introduce malware, scripts, automated traffic, scraping tools, credential-stuffing attempts, denial-of-service attacks, or other harmful activity.

You must not attempt to discover, access, or export data belonging to another Business, Customer, Staff Member, or User.

We may monitor Platform use for security, fraud prevention, abuse prevention, debugging, service reliability, and legal compliance.

We may block requests, apply rate limits, revoke sessions, suspend accounts, or take other protective measures where we reasonably believe there is risk to the Platform, users, data, or our service providers.

The Platform may rely on third-party services such as Firebase, Google Cloud, Stripe, hosting providers, analytics tools, email providers, SMS providers, push-notification services, authentication providers, domain providers, mapping services, and other technology partners.

We are not responsible for third-party service outages, errors, policy changes, payment failures, delivery delays, security incidents, rate limits, account restrictions, or service limitations outside our reasonable control.

However, we will take reasonable steps to manage issues that affect the Platform where possible.

Your use of third-party services may also be subject to their own terms, privacy policies, security processes, and fees.

We aim to keep the Platform reliable and available, but we do not guarantee uninterrupted, error-free, secure, or always-available access.

The Platform may be unavailable because of maintenance, updates, technical issues, internet outages, third-party provider failures, payment-provider issues, security incidents, legal requirements, or events outside our control.

We may update, modify, replace, remove, restrict, rename, redesign, or discontinue features from time to time.

Where changes materially affect active paid users, we will try to provide notice where reasonable or required by law.

We may release beta, experimental, or early-access features. Such features may be changed, restricted, or removed at any time and may not be suitable for all business use cases.

We may suspend, restrict, or terminate your account, business page, subscription access, staff access, content, or use of the Platform if:

You may stop using the Platform at any time.

Termination does not remove payment obligations already incurred, and certain sections of these Terms will continue to apply after termination where necessary, including payment obligations, intellectual property, privacy, data retention, disclaimers, limitation of liability, indemnity, suspension rights, and governing law.

The Platform is provided on an "as is" and "as available" basis.

We do not guarantee that the Platform will always be available, secure, error-free, uninterrupted, compatible with every device, compatible with every browser, or suitable for every business need.

We do not guarantee that using the Platform will increase bookings, revenue, customer retention, search-engine ranking, business performance, customer satisfaction, compliance, or profitability.

We do not control or guarantee the services provided by Businesses or the behavior of Customers, Staff Members, or third-party providers.

We do not provide legal, tax, accounting, medical, health, clinical, financial, marketing, employment, or professional advice. Any tools, labels, warnings, templates, dashboards, analytics, or settings provided through the Platform are general technical features only and do not replace professional advice or compliance review.

Businesses remain responsible for obtaining their own legal, tax, accounting, professional, medical, regulatory, or data-protection advice where needed.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, punitive, exemplary, or loss-of-profit damages arising from or relating to your use of, or inability to use, the Platform.

To the maximum extent permitted by law, we are not responsible for appointment disputes, no-shows, cancellations, refunds for in-person services, customer behavior, staff behavior, professional advice, service quality, injuries, medical or treatment outcomes, business interruption, lost revenue, lost profit, lost data, message delivery failures, third-party service failures, payment-provider issues, search-ranking changes, or events outside our reasonable control.

To the maximum extent permitted by law, our total liability for claims arising from or relating to the Platform or these Terms is limited to the amount paid by the relevant Business to us for the Platform during the three months before the event giving rise to the claim, or one hundred euros (€100), whichever is greater.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer rights, fraud, intentional misconduct, or liability for death or personal injury caused by negligence where such limitation is not permitted.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Andreou Innovations LTD, its directors, employees, contractors, partners, service providers, and affiliates from any claims, damages, losses, liabilities, costs, penalties, fines, or expenses arising from:

This section does not require a consumer to indemnify us where such an obligation is not permitted by mandatory consumer law.

We may update these Terms from time to time.

When we make changes, we will update the "Last updated" date at the top of this page.

If changes materially affect active paid users, we may provide additional notice where reasonable or required by law.

Your continued use of the Platform after updated Terms become effective means you accept the updated Terms. If you do not agree, you must stop using the Platform and may cancel your subscription.

If a change requires your explicit acceptance, we may restrict access to the Platform until you accept the updated Terms.

These Terms are governed by the laws of the Republic of Cyprus, without regard to conflict-of-law principles.

The courts of Cyprus shall have jurisdiction over disputes arising from or relating to these Terms, except where mandatory consumer-protection laws give you the right to bring claims in another jurisdiction.

Nothing in these Terms limits any mandatory rights you may have under applicable consumer-protection law.

If you have questions about these Terms, your subscription, your account, or your use of the Platform, please contact us.